Caesars Entertainment – Temporary Shut Down

Caesars Entertainment Corporation has temporarily shut down its owned properties in North America, consistent with directives from various government bodies.

“It has become clear that we must take this extreme action to help contain the virus and protect the safety and well-being of our team members and guests,” said Caesars Entertainment CEO Tony Rodio.

Caesars is working to ensure a smooth closing process throughout its network and looks forward to welcoming back team members and guests as soon as appropriate. Caesars recognizes the disruption that these property closures will have on team members and is committed to helping employees manage the impact.

An update on property closures throughout the Caesars network can be found at here.

Caesars Resorts:

Caesars Palace
NOBU Hotel
Planet Hollywood
Paris
Bally’s
The Cromwell
Flamingo
The Linq Hotel + Experience
Harrah’s
Rio

HOTEL RESERVATIONS

All hotel reservations during the closure period will be canceled automatically. Any prepayments will be refunded within the next few days. Please visit here for more information.

CAESARS SPORTSBOOKS

In response to official game and/or tournament cancellations, Caesars Sportsbooks will refund any associated wagers. “Futures” wagers will remain active until the leagues issue guidance on how currently suspended seasons will conclude. For wagers made in-person at a Sportsbook, please refer to the back of the ticket for mail-in instructions. If the wager was made on the app, the funds will automatically be returned.

CAESARS ENTERTAINMENT LIVE ENTERTAINMENT

All ticketed live entertainment held in Caesars Entertainment venues in Las Vegas are suspending performances Sunday, March 15, through at least April 17, 2020.

FREQUENTLY ASKED QUESTIONS

Last Updated: March 24, 2020 10:00 a.m. PST.

Q: Are Caesars Las Vegas resorts still open?

No–Caesars Entertainment Corporation has temporarily shut down its Las Vegas properties. “It has become clear that we must take this extreme action to help contain the virus and protect the safety and well-being of our team members and guests,” said Caesars Entertainment CEO Tony Rodio. Caesars looks forward to welcoming back team members and guests as soon as appropriate. Caesars recognizes the disruption that these property closures will have on team members and is committed to helping employees manage the impact. An update on property closures throughout the Caesars network can be found at https://www.caesars.com/corporate/newsroom/press-releases.

Q: When will they reopen?

Caesars Entertainment Las Vegas resorts will be closed through at least April 17, 2020.

Q: What about my hotel reservation in that window of time?

All hotel reservations during the closure period will be canceled automatically. Any prepayments will be refunded within the next few days. Please visit caesars.com/book/my-reservation for more information.

Q: What about my sportsbook wagers?

In response to official game and/or tournament cancellations, Caesars Sportsbooks will refund any associated wagers. “Futures” wagers will remain active until the leagues issue guidance on how currently suspended seasons will conclude. For wagers made in-person at a Sportsbook, please refer to the back of the ticket for mail-in instructions. If the wager was made on the app, the funds will automatically be returned.

Q: What about ticketed shows?

All ticketed live entertainment held in Caesars Entertainment venues in Las Vegas are suspending performances Sunday, March 15, through at least April 17, 2020. Refunds and exchanges for affected dates are available through the following:

1. If you have a postponed event, hold on to your ticket. It will be valid for the new event date, once announced. Or you can login to your Ticketmaster.com account on a desktop or mobile/app and use the self-service refund option for a refund. Dues to the high volume of calls, we highly encourage the self-service option. If you call customer service, please expect over an hour wait time at a minimum.

2. All canceled events will be mass refunded. Due to the high volume of event change requests, it will take up to 30 days to process.

3. If you have purchased your ticket from a sales channel other than Ticketmaster, please contact your original point of sale for a refund.

We are taking these bold measures now and look forward to welcoming guests back to enjoy world-class entertainment experiences as soon as we are able. We thank you for your understanding and patience as we work through these challenging circumstances.

Q: I purchased a Buffet of Buffets pass online. What do I do?

In response to property closures, Caesars Entertainment will refund all Buffet of Buffets pass online purchases for dates beginning Monday, March 16 through at least April 17, 2020. Refunds will be made available through Caesars Billing Assistance. Please allow 7-10 business days for the refund to appear on your credit card used for the original transaction.

Stay safe and healthy.